Terms of service

Terms of Service

Last Updated: September 16, 2026

Welcome to Lunar Fold. By accessing or using our website, purchasing our products, or interacting with our services, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Lunar Fold

Lunar Fold is operated by Steve Sanchez and offers personalized hair accessories and beauty accessories, including custom combs, hair clips, hair claws, mirrors, and related products.

Business Address: 662 E Dexter St, Covina, CA 91723, United States
Phone: (213) 221-5728

2. Products & Personalization

We make every effort to display our products, colors, finishes, and customization options as accurately as possible. Because colors may appear differently depending on your device or screen settings, slight variations may occur.

Personalized products are created according to the information and selections submitted by the customer at checkout.

Customers are responsible for reviewing their personalization details, including names, letters, spelling, capitalization, and selected colors or fonts, before submitting an order.

Once production has begun, changes or cancellations may not be possible.

3. Handmade Variations

Many Lunar Fold products are individually customized or crafted. Minor variations in appearance, finish, engraving, paint fill, or texture may occur from one piece to another. These natural differences are part of the character of a personalized product and are not necessarily considered defects.

4. Pricing & Payment

All prices displayed on our website are listed in U.S. dollars unless otherwise stated.

Prices, product availability, and promotional offers may change at any time without prior notice. We reserve the right to correct pricing or listing errors when necessary.

Payment must be successfully completed before an order is processed.

5. Orders

After placing an order, you will receive an order confirmation containing your purchase details.

We reserve the right to refuse, cancel, or limit an order when necessary, including in cases involving suspected fraud, incorrect pricing, product availability issues, or other circumstances that prevent us from fulfilling the order.

6. Shipping & Delivery

Orders are processed according to the processing information provided on the applicable product page.

Delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

Customers are responsible for providing an accurate and complete shipping address. Lunar Fold is not responsible for delays or delivery problems caused by incorrect or incomplete information provided by the customer.

For additional information, please refer to our Shipping Policy.

7. Returns & Refunds

Our return and refund practices are described in our Return & Refund Policy.

Because personalized products are created specifically for individual customers, customized items may have limited return eligibility. Customers should review the return policy before placing an order.

8. Product Care & Use

Customers are responsible for following the care instructions provided with their products.

Personalized hair accessories should be handled and stored appropriately to help maintain their appearance and finish. Exposure to water, chemicals, cosmetics, excessive moisture, scratching, or improper handling may affect certain finishes, paint fills, or engraved details.

9. Intellectual Property

All content on the Lunar Fold website, including photographs, product descriptions, logos, graphics, designs, text, branding, and other materials, is owned by or licensed to Lunar Fold unless otherwise stated.

You may not copy, reproduce, distribute, modify, republish, or commercially use our content without prior written permission.

10. Prohibited Use

You agree not to use our website or services for unlawful purposes or in a way that could damage, disable, overburden, or interfere with the website or its functionality.

You may not attempt to gain unauthorized access to our website, systems, accounts, or data.

11. Third-Party Services

Our website may use third-party services, applications, payment processors, shipping providers, analytics tools, or other platforms to help operate our business.

These third parties may have their own terms and privacy policies, and Lunar Fold is not responsible for the independent policies or practices of third-party services.

12. Website Information

We make reasonable efforts to keep the information on our website accurate and current. However, errors, omissions, inaccuracies, or outdated information may occasionally occur.

We reserve the right to correct errors, update information, change product details, or modify availability at any time without prior notice.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Lunar Fold and its owner shall not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or products, except where such limitations are prohibited by law.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

14. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how information may be collected, used, and protected when you browse our website or place an order.

15. Changes to These Terms

We may update or modify these Terms of Service from time to time. Any changes will become effective when the updated terms are posted on this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the State of California, without regard to conflict-of-law principles.