Refund policy

Return & Refund Policy

At Lunar Fold, we want you to love your order. Because many of our products are personalized and made specifically for you, we have a few guidelines regarding returns, exchanges, and refunds.

Returns

We accept eligible returns within 30 days of delivery. To qualify for a return, the item must be unused, undamaged, and in its original condition and packaging.

Personalized or customized items are generally non-returnable because they are made specifically according to your customization details. However, if your personalized item arrives damaged, defective, or with an error caused by us, please contact us so we can make it right.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or personalized incorrectly due to an error on our part, contact us as soon as possible with:

Your order number
A description of the issue
Clear photos of the item and packaging

We will review the issue and, when appropriate, offer a replacement or refund.

Exchanges

We do not accept exchanges for personalized items due to changes of mind, incorrect selections, or incorrect customization details provided by the customer.

If your item arrives damaged or has a manufacturing or personalization error caused by Lunar Fold, we may provide a replacement at no additional cost.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to your original payment method.

Please allow 3–7 business days for your bank or payment provider to process the refund after it has been issued. Processing times may vary depending on your financial institution.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it. Because personalized products may enter production quickly, cancellation requests cannot always be accommodated once customization or production has begun.